Is my order shipped discreetly?
Yes. All IntimHour orders are shipped in neutral, discreet packaging. No details about the contents of your order are visible on the outside of the package.
How long does it take to receive my order?
Delivery times depend on your address and the chosen shipping method. Available options and estimated delivery times are indicated during checkout.
As soon as your order is shipped, you will receive an email containing the necessary information to track your package.
Can I track my order?
Yes. Upon shipment of your order, you will receive a confirmation email with available tracking information.
What payment methods do you accept?
Available payment methods are displayed at checkout. All transactions are processed via secure payment systems.
Will the name IntimHour appear on my bank statement?
The descriptor appearing on your bank statement depends on the payment provider used. Available information is displayed at checkout.
Can I return a product?
You generally have a period of 14 days from receipt of your order to exercise your right of withdrawal, subject to exceptions provided by applicable law.
For health and hygiene reasons, certain sealed products cannot be returned once their protective seal has been opened after delivery.
Please refer to our Returns & Refunds page for more information.
What if my product is damaged or defective?
Contact us as soon as possible via our Contact page, indicating your order number and describing the problem. Photos of the product and its packaging may also help us process your request more quickly.
How do I choose the right product for me?
Each product page contains information to help you make your choice: features, dimensions, materials, functionalities, and usage tips where relevant.
Our team is also available if you need assistance before your purchase.
How do I care for and clean my products?
Recommendations may vary depending on the material and type of product. Always follow the instructions provided with the product. When available, specific recommendations will also be indicated on the product page.
Do products come with batteries or a charging cable?
This depends on the product. Included accessories will be specified on each product page.
Can I modify or cancel my order?
Contact us as soon as possible. If the preparation of your order has not yet begun, we will do our best to accommodate your request. Once the order has been prepared or shipped, modification or cancellation may no longer be possible.
How can I contact IntimHour?
You can write to us via our Contact page. We will do our best to respond to you as soon as possible.